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Use code STAYSAFE for 15% off all orders sitewide!
Use code STAYSAFE for 15% off all orders sitewide!

FAQ

How do I make a purchase?

Once you have found the item(s) that you wish to purchase, simply click on the ‘Add to Cart’ icon below the image and the item will be automatically added to your cart. Alternatively, you can click on the product image or title to visit the product page and find all the information you may need. Once you’re happy, simply click on the ‘Add to Cart’ button you see in this page and the item will be added to your cart.

Your cart is permanently on the top right of your screen and it’s constantly updated so that you can check it. You can continue shopping and add as many items as you want to your cart before checking out.

When you are ready to complete your order, click simply click on your cart to see a summary of your order, and ‘Secure checkout’ to proceed straight to the checkout process. 

How will I know you received my order?

You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, please check your junk mail filter. 

How can I retrieve my order number?

When you place an order, we send an order confirmation email to the email address your account is registered to. This email includes your order number, identified with #.

Can I add items to an existing order?

Unfortunately no, because we aim to dispatch your order as quickly as possible, we do not allow you to add items to an existing order. If you want you can try and get in touch and we’ll be happy to help you if possible, but please note that if the order has already been dispatched we won’t be able to change it either. In this case, the easiest way to add items is to create a new order.

Can I cancel an order once it has been placed?

Unfortunately, once your order has been placed, there is no way to cancel or stop it. If, after placing an order, you've changed your mind just wait for the order to arrive and return it to get a full refund.

Can I change my delivery address after my order has been dispatched?

Unfortunately, no. Once an order has been dispatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.

What payment methods does Mintra USA accept?

We accept the following credit and debit cards: MasterCard, Amex, Visa. We also accept payments through PayPal and Apple Pay.

Are my payments secure and private?

At Mintra USA, we take care to protect your privacy and secure your information. We will not disclose your personal details to any third parties.

How long will it take to receive my order?

Mintra USA does its best to provide a quick, safe and convenient delivery service to your front door or the delivery location of your choice, as quickly as possible. Click here for more information about our delivery timings.

How do I return an item?

If you are not completely happy with your purchase, email us at info@mintrausa.com and return it to us by post. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

How do I exchange something I've ordered online?

Email us at info@mintrausa.com

What are your return & refund policies?

Returns are free on Mintra USA. You may return an item within 30 days and you will be refunded the full value of your purchase minus shipping.

How do I make an order for my business?

If you would like to purchase a larger order for a business, please contact us at info@mintrausa.com and we will be happy to answer any questions you may have.

Is there a minimum order quantity?

If you would like to purchase a larger order for a business, please contact us at info@mintrausa.com and we will be happy to answer any questions you may have.

What is the payment process for a B2B order?

Please contact us at info@mintrausa.com and we will be happy to answer any questions you may have.

What are the shipping and freight costs for a B2B order?

If you would like to purchase a larger order for a business, please contact us at info@mintrausa.com and we will be happy to answer any questions you may have.

How do I submit reviews for products I've purchased on Mintra USA?

Each product page allows those with an account to submit a review. We encourage you to provide comments, a rating and more to help other customers who could benefit from your experience.

How environmentally friendly are the products Mintra USA sells?

At Mintra USA we strive to do our part for the environment, to read more about our Sustainability practices click here.